Customer Support Agent

Company Overview

LM Global Enterprise Ltd. was founded in 2014 as a disposable eyewear online retail store. We are the first branch to open in North America after extensive success in the Oceania and Southeast Asia region. At LMG, we would like to build a deep and long-lasting relationship with our customers. We provide the highest quality brand of contact lenses at the most reasonable price.

Job Description

We are looking for leading professionals with customer service experience to join our growing team at our Burnaby location. Apply for the Customer Support Agent position today. In this role, you will be expected to understand customer needs and see opportunities to ensure a positive customer experience.

Job duty:

- Corresponding to customer’s inquiries by email, phone, and live chat
- Managing customer complaints and providing appropriate solutions
- Perform other operation processing duties as assigned
- Keep records of customer interactions and follow up as necessary
- Assisting warehouse operations such as pick and pack, inventory count, etc

- Strong English (written and oral) communication skill
- Basic PC skills (MS Word, Excel)
- Organized and detail-oriented
- Ability to work independently but able to work as a team
- Problem solving skills
- A physically fit or active person would be preferable
- Must be legally entitled to work in Canada
- Candidates who are committed to a long-term opportunity with us, ideally for a duration of one year or more are preferred.

#118 6741 Cariboo Rd
Vancouver Area, BC

If this position aligns with your skills and interests,
please send your resume to lm.global6741@gmail.com.

Note: For applicants on a temporary visa or any time-limited work permit, please include the expiration date or details in your resume.

Thank you very much for applying.
However, only successful candidates will be contacted.

lm.global6741@gmail.com

Schedule:

- Monday-Friday (9AM-5:30PM)

Company Benefit:

- Extended Health Insurance (Dental and Vision plans)
- Paid vacation
- and more..

*Only when successfully completed probation would be applied for Company Benefit.