Temporary OR Full-Time Appointment Coordinator - Service Department

Welcome to Metrotown Mitsubishi -- Where Excellence Drives Tradition.
Proudly serving Burnaby and the Greater Vancouver area for over 42 years, we're one of BC's last family-owned and operated dealerships. Known for trust, transparency, and award-winning service, we've earned an A+ BBB rating and rank among the top Google-reviewed dealerships in Canada.

Metrotown Mitsubishi is currently seeking to expand our team for an experienced Appointment Coordinator to join our service professionals! If you believe you're the right candidate for this job,
please submit your resume with a cover letter.
We are looking for a Temporary OR Full-Time candidate that is excellent communicators and passionate about
delivering exceptional experience to our value customers.
Acting as a liaison between the customers and our service team, the Appointment Coordinator
recommends required to book daily service repair appointments and admin works in service department. Candidates will receive a combination of manufacturer programs and on the job training to elevate your professional growth.
Mitsubishi experience is a plus but not a must.

Responsibilities:
 Meet and greet all customers promptly and professionally
 Handle customer concerns and ensure customer satisfaction
 Answer service phone calls and response to customer inquires
 Check-in vehicles and complete walk around inspections
 Review appointment files and provide service recommendations
 Monitor repair process and update customers on job progress
 Address and document vehicle concerns and provide solutions
 Review vehicle recall and warranty details with customers
 Document all declined services and follow up with customers
 Organize shuttle and loaner services
 Other duties as assigned

NOTE: We will provide on job training.

Licence/Certification:
 Drivers License -- (recommended)
 Customer Service experience – 1-2 years (Preferred) - (Japan Domestic Customer Service experience is an asset)

Job Types:
 Temporary
 Full-time
 Permanent

Schedule: 
 8 hours shift 
 Monday to Saturday (5 working days - depends on schedule)

Proactive self-starter with a desire for accountability
 Commit to provide exceptional customer services
 Able to do problem solving and overcome objections
 Operate with the highest degree of integrity
 Ablet to achieve customer retention
 Able to excel in a fast-paced environment
 Attention to detail
 Work independently and as a team to drive maximum efficiency
 Valid driver’s license
 Basic computer skills
 Japanese language skill is an asset

5965 Kingsway, Burnaby, BC V5J 1H1
Vancouver Area, BC

On-site (出勤)

Please contact: ansonwong@metrotownmitsubishi.ca
Service Manager: Anson Wong

ansonwong@metrotownmitsubishi.ca

604-434-0009